If the product is damaged, what should I do?
Please write to service@excepte.com and we will provide all detailed information.
How is warranty service performed?
Warranty service is carried out according to the Consumer Rights Protection Law and other relevant legislation. Do not forget to keep the VAT invoice (until the end of the warranty period), which will be required during warranty service.
We would like to note that each warranty repair case is individual, and its duration depends on many factors: product model, type of defect, spare parts availability on the market. Usually, warranty repair takes 2-4 weeks if additional parts are not needed. In such cases, the repair may take longer.
Can I refuse repair and just return the product?
If the product was purchased more than 14 (fourteen) calendar days ago and the customer suspects a manufacturing defect, the customer should contact the warranty service center by email at service@excepte.com.
The product will be sent to an authorized service for diagnosis, and based on the service report, the customer will receive a response.
When can I lose the manufacturer's warranty?
The customer loses the right to warranty repair if:
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The product has mechanical damage caused by the user's actions, including consequences of natural disasters: lightning, fire, flood, etc. These also include cases where foreign objects, liquids, or insects have entered the device.
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The products were damaged due to improper installation, transportation, or storage, or if the requirements specified in the user manual were violated during operation.
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During operation, non-approved power sources, accessories, or spare parts not certified by the manufacturer were used, causing device damage.
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The equipment was not properly maintained (only in cases where such service is required).
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If the product's serial number is erased, replaced, or unreadable.