If you change your mind
You can exchange or return a quality product within 14 days only if you have not used the product and have not damaged its commercial appearance. This also means you must keep and not damage the product packaging and inspect the product only as much as you could do directly at the point of sale.
The return period is counted from the day after you receive the product. The obligation to prove that the product was returned within the specified period lies with the consumer.
All legitimate consumer claims are fulfilled only upon presentation of the proof of purchase document, so you should keep the purchase receipt not only for 14 days but throughout the entire warranty period. If you lose the purchase document (receipt, payment card statement, invoice, etc.), the product can be returned, exchanged, or other requests fulfilled only with the seller’s consent.
If you purchased the product online, when returning it, you have the right to receive back the money paid for the product and its delivery. Return shipping costs are borne by the consumer, so you will have to pay for the return shipment yourself.
Conditions for returning products of proper quality:
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Products can be returned or exchanged within 14 calendar days from the date of purchase.
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The returned product must be unused, undamaged, retaining its consumer properties and commercial appearance.
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The returned product must be in the original packaging and with all accessories.
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A purchase receipt must be submitted when returning the product.
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The buyer is responsible for the product’s completeness. If the returned product is incomplete, it will not be accepted.
Important information about return shipping costs
If the return is due to our mistake, we will cover all return costs. If the return is not due to our fault, the buyer pays the return shipping costs. If the returned product is opened, used, or the manufacturer’s packaging is damaged, we cannot refund or exchange the product.
For product returns, contact us by email: service@excepte.com, and we will provide detailed information.
Conditions for returning defective or incomplete products:
The buyer wishing to file a complaint about defective or incomplete products can do so by email at info@excepte.com, from which the product was purchased.
When filing a complaint, the buyer must provide:
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The defect or other reason why the product does not satisfy the consumer.
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A purchase document confirming the sale.
If the buyer does not provide the purchase document, exchange or other requests are fulfilled only with the seller’s consent.
When filing a complaint, the buyer must specify how they want the claim resolved:
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Request replacement of defective product with a quality product.
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Request completion of incomplete product with missing parts.
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Request a refund of the purchase price.
After reviewing the claim, a written response will be provided within 3 days.
For defective product returns or exchanges, contact service@excepte.com, and we will provide detailed information.