How much lotion or gel should I use each time?
This device is designed to achieve better effects with an ample amount of lotions and/or gel.
Apply lotion on cotton so that the whole surface of the treatment head is wet.
Use about two pearl-sized drops of the gel.
We recommend adding more lotion or gel if you feel there is not enough.
Can I use this product in the bath? Also, can I wash the main unit with water?
The device cannot be used in the bath(bathroom, tub). The main unit is rated JIS-compliant IPX4, which means that it is resistant to splashes but cannot withstand strong jets from showers and faucets, nor can it be submerged in water. The main unit cannot be washed with water as this may cause a malfunction of the device. Only the cotton stopper can be washed with water.
Why do I not feel warmth from RF when using CLEAN , NEB or EYE CARE Modes?
Move the electrode head more slowly or press harder against the skin surface.
It is also possible that there is insufficient moisture on the cotton pad. Add more lotion or gel.
Why can't I see any dirt on the cotton?
Dirt is removed even though it may not be visible on the cotton. The amount of visible dirt on the cotton can vary among individuals.
Can I use it over a facial mask?
It can be used over a facial mask too (except in CLEAN Mode). We recommend using it this way in NEB Mode.